Terms of Service

Effective Date: [Oct 28, 2025]  |  Last Updated: [Oct 28, 2025]

Welcome to Aqumada CMMS (“we,” “our,” or “us”). These Terms of Service (“Terms”) govern your access to and use of our Hospital Computerized Maintenance Management System (“CMMS” or “the Service”).

By using our Service, you (“Customer,” “Client,” or “User”) agree to comply with these Terms. If you do not agree, please do not use the Service.

1. Agreement Overview

These Terms form a binding agreement between you (the Customer) and us (the Provider). They apply to all registered organizations and authorized users accessing or using the CMMS platform.

2. Description of Service

Our CMMS is a secure, cloud-based solution for hospitals and healthcare facilities to manage equipment, maintenance requests, scheduling, and reporting. The Service may be updated or improved periodically.

3. Account Registration and Access

• Customers must provide accurate organizational and contact information.
• Each organization is responsible for managing authorized users and maintaining password confidentiality.
• You agree not to share login credentials or allow unauthorized access to the Service.

4. Customer Responsibilities

• Ensure data entered into the system is accurate and lawful.
• Use the Service in compliance with healthcare, privacy, and data protection regulations.
• Report any suspected security or access issues promptly.
• Maintain necessary device and network security on your end.

5. Provider Responsibilities

• Maintain system availability and performance as agreed in service terms.
• Protect customer data through secure storage and encryption methods.
• Provide technical support during agreed service hours.
• Ensure compliance with applicable data protection laws.

6. Data Ownership and Privacy

All data entered by the Customer remains the sole property of the Customer. We act as a data processor, handling and storing data only for service delivery and improvement. Please refer to our Privacy Policy for details on data handling practices.

7. Service Availability

We aim to provide 99% uptime for our CMMS service. Scheduled maintenance or upgrades will be communicated in advance. We are not responsible for downtime caused by factors outside our control, such as internet outages or force majeure events.

8. Fees and Payment

Fees, billing cycles, and payment methods are defined in the service agreement or invoice. Late payments may result in suspension of access. All fees are non-refundable unless otherwise stated.

9. Confidentiality

Both parties agree to maintain the confidentiality of non-public information exchanged during the course of using the Service. Confidential information shall not be disclosed to third parties without prior consent unless required by law.

10. Restrictions on Use

• Do not use the Service for illegal or unethical activities.
• Do not attempt to access, copy, or modify system code or data outside your account scope.
• Do not interfere with or disrupt the security or performance of the platform.

11. Intellectual Property

All software, design, documentation, and technology underlying the Service remain our exclusive intellectual property. You are granted a limited, non-transferable, and non-exclusive license to use the Service within your organization.

12. Termination

Either party may terminate the agreement with written notice. Upon termination, access to the Service will end, and Customer data will remain available for [X days] for export before deletion.

13. Limitation of Liability

We are not liable for indirect, incidental, or consequential damages arising from your use of the Service. Our total liability shall not exceed the total amount paid by you for the Service within the last 12 months.

14. Indemnification

You agree to indemnify and hold us harmless from any claims or damages arising from your misuse of the Service, violation of these Terms, or infringement of third-party rights.

15. Modifications to Terms

We may modify these Terms from time to time. Updated Terms will be posted on this page with a new “Last Updated” date. Continued use of the Service indicates acceptance of the revised Terms.

16. Governing Law

These Terms are governed by the laws of Ethiopia. Any disputes arising shall be resolved in the competent courts of that jurisdiction.